Prospera MundiExisting clients
For existing clients
The things that come up most often during an engagement: who to contact, what we need from you, and what is being prepared.
Who to contact
Routine questions
Your contact person, or [email protected]. We normally reply within one working day.
Urgent
The phone is fastest:
+385 1 555 6450
+385 91 369 3363
Office hours
Monday – Friday
08:00 – 16:00 CET
Meetings outside those hours by arrangement — in person or online.
What we need from you
This is our side of the arrangement and yours — the same one set out in How we work:
- Documents at the agreed rhythm, through the channel agreed during onboarding. If you are not sure which channel is yours, ask your contact person rather than sending twice.
- Changes in good time. A new employee, a termination, a new activity, a new bank account, VAT registration — these change your obligations and deadlines.
- Tell us when something is stuck. Anything we know about in time can be dealt with.
What is being prepared
We are working so that part of this no longer has to go by e-mail. Until it is ready, everything runs through the agreed channel — nothing changes without notice.
| What | Status |
|---|---|
| Prospera CRM for clients — processing status, messages and deadlines in one place | In preparation |
| Monthly reports online — management view and history, instead of an e-mail attachment | In preparation |
| Minimax — accounting documents and e-invoices | Link coming |
We do not publish dates until we are confident we can keep them. When something becomes available, we tell you directly.
Need more than the engagement covers?
New employees, VAT registration, a change of legal form, group reporting or administrative support — scope changes by agreement, not quietly.
Get in touch